Help & Support
Contact Us
Email us about any problems, bugs, or suggestions.
You can also message us in the app: on the Profile tab, tap Settings in the top right, then Contact Us.
Frequently Asked Questions
How do I create an account?
Sign in with Apple or Google and you're ready to go. You don't need to create a password.
How do I delete my account?
In the app, go to the Profile tab, tap Settings in the top right, then Account. Tap Delete Account at the bottom and confirm once more, and your account is deleted right away. Your practice history and the clips only you can see are deleted with it. This can't be undone. To request deletion without the app, and to see what is deleted and what is kept, see Delete your Mumbly account below.
Does Mumbly record my voice?
No. Mumbly doesn't use the microphone. It only keeps track of how long you practiced and how many times you listened to each phrase.
A video won't play.
Videos play in the official YouTube player. Check your internet connection, then close the practice screen and open it again. A video can't be played if it has been removed or if it isn't allowed to play outside YouTube.
Reporting an Infringement
If you believe a video or script in Mumbly infringes your rights, let us know at [email protected]. Once we've reviewed it, we'll take it down or fix it right away. See Article 9 (Copyright and Infringement Reports) of the Terms of Use.
Delete your Mumbly account
How to delete your Mumbly account (developer: Spreneur Inc.) and its data.
In the app
Go to the Profile tab, tap Settings in the top right, then Account. Tap Delete Account at the bottom and confirm with Delete. Your account is deleted right away. This works the same on iPhone and Android.
Without the app
If you have deleted the app or can't use it, email [email protected] with the subject "Account deletion request". Send it from the email address you use to sign in to Mumbly, or include that address if you write from another one. After confirming it's you, we delete the account within 10 days and let you know the result.
What is deleted
- Your account and sign-in information (email, name, sign-in identifiers)
- Your practice history (practice time and dates, plays and speed per phrase) and the clips in your Shadowing list
- Your profile photo, the topics and listening level you answered at sign-up, and your notification settings and records
- Clips you added that have not been made public
What is kept
- Clips our team reviewed and made public to all users: they stay as Service content, and who added them is deleted
- Add Content records: who made them is deleted, and only the video link, time, and outcome are kept
- App usage records: the information linking them to you is deleted so no one can tell whose records they are, and they are kept as usage statistics
- Inquiries you sent: the sender and reply email are deleted, and only the message, time sent, and app and device information are kept
- Video links and times requested in Add Content: deleted after 7 days
- Sign-in records kept as required by law (IP address, device information): deleted after 3 months
See Sections 2 and 7 of the Privacy Policy for details.